We have received reports of a telephone scam where individuals are receiving phone calls in an attempt to obtain their debit card numbers and other card information. These callers identify themselves as Carroll Bank & Trust. This is a scam. Carroll Bank & Trust does not make unsolicited calls requesting sensitive account information. If you have provided your card number or other information to one of these calls, please call any branch of Carroll Bank & Trust immediately.
This is referred to as "Phishing". Fraudsters pose as legitimate businesses and contact cardholders via email, voicemail, text to cell or other wireless device. They request a cardholder to key in their sixteen (16) digit card number, PIN or other information.
We do have a fraud service reviewing card activity on a daily basis. They will identify themselves as Fraud Prevention Services and will call if you have any unusual activity on your card. This company will ask for identifying information, but will NOT ask for your card or PIN numbers. Please be aware that this is a legitimate service we offer to our cardholders.
Visa / MasterCard FRAUD ALERT
This information is worth reading. By understanding how the VISA & MasterCard telephone Credit Card Scam works, you'll be better prepared to protect yourself.
This one is pretty slick since they provide YOU with all the information, except the one piece they want.
Note, the callers do NOT ask for your card number; they already have it.
The scam works like this:
Person calling says – “This is (name), and I'm calling from the Security and Fraud Department at VISA (or MasterCard). My Badge number is 12460. Your card has been flagged for an unusual purchase pattern, and I'm calling to verify. This would be on your VISA (or MasterCard) card which was issued by (name of bank). Did you purchase an Anti-Telemarketing Device for $497.99 from a marketing company based in Arizona?” When you say “No”, the caller continues with, “Then we will be issuing a credit to your account. This is a company we have been watching and the charges range from $297 to $497, just under the $500 purchase pattern that flags most cards. Before your next statement, the credit will be sent to (gives you your address), is that correct?”
You say “'yes”.
The caller continues – “I will be starting a Fraud Investigation. If you have any questions, you should call the 1- 800 number listed on the back of your card (1-800-VISA) and ask for Security. You will need to refer to this Control Number”, the caller then gives you a 6 digit number. “Do you need me to read it again?”
Here's the IMPORTANT part on how the scam works - The caller then says, “I need to verify you are in possession of your card”. He'll ask you to “turn your card over and look for some numbers. There are 7 numbers; first 4 are 1234 (this will be part of your card number), the next 3 are the Security Numbers that verify you are the possessor of the card. These are the numbers you sometimes use to make Internet purchases to prove you have the card. Read me the 3 numbers”. After you tell the caller the 3 numbers, he'll say, “That is correct, I just needed to verify that the card has not been lost or stolen, and that you still have your card. Do you have any other questions?”
After you say “No”, the caller then thanks you and states, “Don't hesitate to call back if you do”', and hangs up.
You actually say very little, and they never ask for or tell you the card number. What the scammers want is the 3-digit PIN number on the back of the card. Don't give it to them. Instead, tell them you'll call VISA or Master Card directly for verification of their conversation.
The real VISA / MasterCard will never ask for anything on the card as they already know the information since they issued the card! If you give the scammers your 3 Digit PIN Number, you think you're receiving a credit; however, by the time you get your statement you'll see charges for purchases you didn't make, and by then it's almost too late and/or more difficult to actually file a fraud report.
